EXPLORE OUR SUBSCRIPTIONS
CHOOSE YOUR COFFEE
Choose from our House Blend or Coffee Club subscriptions
PICK FREQUENCY
Decide how much coffee you need and how often
SUBSCRIBE & SAVE
Our recurring subscription orders receive at least 10% off and free delivery - every time!
Frequently asked questions
What subscription models do you offer?
Our recurring subscription is the easiest way to keep your favourite Powder Mill coffee on hand while saving 10% on every order. Simply choose your coffee, bag size, grind preference, and delivery frequency, and we'll take care of the rest.
Your subscription is flexible. Through your account, you can change your delivery schedule, update your bag size or grind preference, pause deliveries, skip an order, or cancel your subscription. You're always in control.
*Please note before ordering that recurring subscriptions have a minimum term of 3 recurring orders before you'll be able to cancel your subscription.
How do I access my account?
You can manage your subscription at any time through your Powder Mill customer account. If you haven't created an account yet, simply register using the same email address you used when placing your subscription order.
Once your account is set up, sign in and select Manage Subscriptions to access your subscription portal. From there, you can make updates to your subscription.
You'll also receive a welcome email with a link to your account, you access this via the link in that email.
Where do you deliver to?
Our subscriptions are available for delivery to any and all UK addresses.
Why can I not order 1kg bags of ground coffee?
We only offer our 1kg bags as whole beans to ensure you enjoy the freshest possible coffee.
Once coffee is ground, it begins to lose its freshness and flavour much more quickly than whole beans. As a 1kg bag is often enjoyed over several weeks, keeping the beans whole helps preserve the coffee's character and quality until you're ready to brew.
If you don't already own a grinder, we recommend our 250g bags, which are available in a range of grind options to suit your brewing method and are easier to enjoy at their freshest.
When will my order be sent out?
Subscriptions are processed and posted on the same day as the recurring payment is taken from your account, according to your subscription start date and the details you have set up.
Can I change the type of coffee I receive?
If you would like to change over to another subscription type to receive different coffee in your delivery, please contact info@powdermillcoffee.com
Can I cancel or pause my subscription?
Yes! You can absolutely pause or cancel your subscription through your Management Portal.
The only restriction we have on recurring subscriptions is that we ask a minimum of 3 recurring orders have been processed before you choose to cancel your subscription.
If you need any further assistance or guidance on this please just get in touch with us at info@powdermillcoffee.com.
When will I be charged for my order?
Payment will be taken according to the terms you have set up for your recurring order. So if you set up a subscription to receive coffee every 2 weeks then the payment will be taken from your account from the date of your very first order and subsequently every 14 days after that.
When will my coffee be roasted?
We roast fresh every week, but don't always roast every coffee every week. So your coffee will always be fresh, but may not be a day or two old. Most commonly, your coffee will be between 3-21 days old when you receive it. Coffee needs to rest for about 12 days after roasting to taste its best, so you’ll probably find this works out quite well. Each bag will have the roast date displayed on its base.
If you would like your coffee freshly roasted, please get in touch and we will do our best to send you this out as soon as it has been roasted.
How long will my coffee stay fresh?
Coffee stored in a cool, dark, dry container should keep at its best for about 3-6 months after roasting, if it's still around by then!
However you are able to enjoy your coffee for longer. Details will be on the bag label to direct you on this.
What coffee will I receive?
You will receive the relevant coffee according to the selection you have made when setting up your subscription.
We currently offer our Blueprint House Blend as part of our fixed coffee subscription.
Our Coffee Club subscription gives you the best of both worlds. You'll receive a 250g bag of our Blueprint House Blend plus a 250g bag of any of our Single Origin coffees which rotate seasonally.
Can I change my shipping and/or billing details?
Yes, you can change your billing or shipping details again simply go to your account settings to do this.
How is my order shipped?
All UK subscriptions are sent with Royal Mail 48 and the cost for this is built into the price of your recurring subscription charge.
Will my order fit through my letterbox?
250g bag subscriptions are shipped in a small letter format and can fit through a letterbox. For 1kg subscriptions, someone will need to be home to accept the delivery as if it were any usual order.