Shipping & Delivery

We want to get your coffee to you safely, quickly and at its best.

When we ship

We dispatch orders Monday to Thursday.

Any orders placed after 12pm on Thursday, or over the weekend, will be dispatched the following Monday.

We don't currently dispatch orders on Fridays, Saturdays or Sundays.

Once your order has been dispatched, you'll receive a confirmation email with tracking information where available.

Delivery times

Delivery times depend on the service selected at checkout and your delivery address. Our delivery estimates are provided by our delivery partners and aren't guaranteed.

Once your order has been handed over to the courier, occasional delays can happen that are outside of our control. If your order hasn't arrived within the expected timeframe, please get in touch and we'll do our best to help.

Coffee freshness

We roast coffee every week, but we don't necessarily roast every coffee we offer every week. This means that while your coffee will always be freshly roasted, it may not have been roasted just a day or two before it reaches you.

Most commonly, your coffee will be between 3 and 21 days old when you receive it.

This is actually a good thing! Coffee benefits from a period of rest after roasting, and we find that our coffees generally taste their best at around 12 days after roasting. By the time your coffee reaches you, it should therefore be nicely rested and ready to brew.

You'll find the roast date printed on every bag, so you always know exactly when your coffee was roasted.

Looking for something freshly roasted?

If you'd particularly like your coffee to be sent shortly after roasting, just get in touch. We'll always do our best to arrange this for you, depending on our roasting schedule.

Delivery address

Please make sure your delivery address is correct when placing your order.

If you realise you've entered the wrong address, please contact us as soon as possible at info@powdermillcoffee.com. If your order hasn't been dispatched, we'll do our best to update it.

If an order is returned to us because an incorrect or incomplete address was provided, we may need to charge the cost of sending it again.

Damaged deliveries

We package your coffee carefully, but parcels can occasionally be damaged during transit.

If your order arrives damaged, please contact us as soon as possible at info@powdermillcoffee.com, including your order number and, where possible, photographs of the packaging and the damaged items.

We'll assess the issue and arrange an appropriate replacement or refund.

Missing or delayed deliveries

If your order hasn't arrived within the expected delivery timeframe, please get in touch and we'll look into it for you.

If your tracking shows that your parcel has been delivered but you can't find it, please check with household members, neighbours and any designated safe place before contacting us.

We'll then work with you and the delivery provider to investigate what has happened.

Contact us

If you have any questions about your order or delivery, please get in touch:

Email: info@powdermillcoffee.com